Pay for Your Order

Shipping Policy

Delivery & Self Collection

Delivery

We offer same-day delivery for all confirmed orders placed by 12pm SGT, Tuesday to Sunday. Please note that there is no delivery on Mondays.

Delivery hours: 2pm to 6pm. We'll WhatsApp you when our driver is on the way. Specific delivery times are not part of standard delivery; WhatsApp us to request one, and the delivery fee may be requoted based on Lalamove or Grab rates.

Delivery Area

Please enter your delivery postal code in the cart before checkout. We'll check the distance from our shop at Beo Crescent and show any extra charge before you pay.

Under 16 km: standard delivery fee (see Residential Rates below).
16–18 km (far area): standard delivery fee applies at checkout. If we can't fit your address into a nearby delivery route, we may need to requote your delivery fee. We'll WhatsApp you to confirm before delivery.
18 km or more (such as Changi Village, Changi Airport, Loyang, Tuas and Lim Chu Kang): outside our standard delivery area. Delivery can still be arranged for an added fee or at the Lalamove rate. Please WhatsApp us at +65 8875 8551 for a quote, or choose self collection.

We do not deliver to Marina Bay Sands, Sentosa, Jurong Island, other offshore islands, or high-security areas such as military camps.

During festive periods, peak seasons, or when we are handling special events, delivery may be moved to the next available working day. We truly appreciate your understanding as we prepare everything fresh for you.

If an item in your order is unavailable, we'll offer a similar-value replacement. If you'd rather cancel that item instead, your delivery fee will be recalculated based on your order's updated total.

Difficult Access Surcharge

A surcharge of $5 or more per level applies for deliveries to locations that are difficult to access, such as units requiring stair climbing or those with a long walking distance from the loading or unloading bay. This applies for orders not exceeding 10kg and up to 3 levels of stairs. If your location has stairs or a long walking distance from the loading bay, please contact us via WhatsApp before placing your order and we will quote accordingly. Customers may alternatively collect their order at the ground floor or loading/unloading bay at no extra charge. For heavier orders, please contact us for a separate delivery quote.

Self Collection

Self collection is available with no minimum purchase required.

Pickup hours: 10am to 2pm at our Beo Crescent shop. Need a different time? WhatsApp us at +65 8875 8551 and we'll try to arrange it. We're closed on Mondays and some selected dates, so please check our opening hours before coming down.

Kindly collect your order within 2 days from your reserved date to ensure the fruits remain at their best freshness. A $5 fee will apply if the order is not collected or if no request to change the date or order is made within the reservation period.

Uncollected orders will be cancelled and the refund will be issued in the form of a gift card.

Residential Rates

Residential rates apply to HDB flats, condominiums and landed properties, excluding developments with parking charges such as integrated developments.

*Festive periods may incur an additional surcharge.

Minimum Order Requirement	Delivery Service Fee
$120	Free
$100 – $119.99	$5
$70 – $99.99	$7
$50 – $69.99	$10

For orders below $50, delivery is fulfilled via Lalamove and the fee is calculated based on your order's weight, delivery distance, and vehicle type required — typically between $20 and $30.

⚠ Note: Delivery rates and policies may change without prior notice. Store credit issued from refunds can be used on future orders. Standard delivery charges still apply based on the new order amount.

CBD Area & Office Deliveries

Standard residential delivery rates do not apply to CBD area addresses or office/workplace deliveries. These are fulfilled via Lalamove, and the customer bears the full Lalamove fee (calculated by weight, delivery distance, and vehicle type required). This is separate from our Corporate/B2B bulk-order cost-sharing structure below, which applies to hospitals, malls, hotels, industrial parks, and buildings with parking charges.

Corporate Bill Orders

Corporate orders include hospitals, shopping malls, hotels, industrial parks, and any building that requires parking charges or parking permits.

As we engage Lalamove for corporate deliveries, charges vary based on location, weight, size, and festive periods. Please contact us directly via WhatsApp for a quotation.

Delivery Cost Sharing Structure

Below $1,000: 100% of delivery cost borne by customer
$1,000 to $2,000: 80% borne by customer, 20% borne by Heng Fruits
$2,001 to $15,000: 50% borne by customer, 50% borne by Heng Fruits
Above $15,000: 25% borne by customer, 75% borne by Heng Fruits

⚠ Note: Delivery cost sharing and policies may change without prior notice.

We always strive to keep delivery charges fair while ensuring your fruits arrive fresh, carefully handled, and on time.

Thank you for supporting Heng Fruits and for allowing us to serve you fresh fruits daily!

Pay for Your Order

Thanks for ordering with Heng Fruits! Pay using either QR code below, then WhatsApp us your payment slip with your order number so we can confirm and prepare your delivery.

Option 1 — PayNow

PayNow number: 88758551
Scan with your banking app, enter your order total and put your order number as the reference.

Option 2 — FavePay

Account name: Heng Fruits Supply
Scan in the Fave app and pay your order total.

Note: if any part of an order is cancelled due to stock being unavailable, FavePay payments are refunded as store credit (no expiry) rather than cash.

After paying: WhatsApp your payment slip and order number to +65 8875 8551.

Order by 12pm for same-day delivery across Singapore (Tue–Sun).

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Order by 12pm · Delivered 2–6pm · Tue–Sun

WhatsApp — +65 8875 8551 Browse Shop