Shipping Policy

Delivery & Self Collection

Delivery

We offer same-day delivery for all confirmed orders placed by 12pm SGT, Tuesday to Sunday. Please note that there is no delivery on Mondays.

MBS, Tuas and Sentosa and high security area like military camps are not considered for delivery.

During festive periods, peak seasons, or when we are handling special events, delivery may be moved to the next available working day. We truly appreciate your understanding as we prepare everything fresh for you.

If an item in your order is unavailable, we'll offer a similar-value replacement. If you'd rather cancel that item instead, your delivery fee will be recalculated based on your order's updated total.

Difficult Access Surcharge

A surcharge of $5 or more per level applies for deliveries to locations that are difficult to access, such as units requiring stair climbing or those with a long walking distance from the loading or unloading bay. This applies for orders not exceeding 10kg and up to 3 levels of stairs. If your location has stairs or a long walking distance from the loading bay, please contact us via WhatsApp before placing your order and we will quote accordingly. Customers may alternatively collect their order at the ground floor or loading/unloading bay at no extra charge. For heavier orders, please contact us for a separate delivery quote.

Self Collection

Self collection is available with no minimum purchase required.

Kindly collect your order within 2 days from your reserved date to ensure the fruits remain at their best freshness. A $5 fee will apply if the order is not collected or if no request to change the date or order is made within the reservation period.

Uncollected orders will be cancelled and the refund will be issued in the form of a gift card.

Residential Rates

Residential rates apply to HDB flats, condominiums excluding developments with parking charges such as integrated developments, and landed properties.

*Festive periods may incur an additional surcharge.

Minimum Order Requirement	Delivery Service Fee
$120	Free
$100 – $119.99	$5
$70 – $99.99	$7
$50 – $69.99	$10

For orders below $50, delivery is fulfilled via Lalamove and the fee is calculated based on your order's weight, delivery distance, and vehicle type required — typically between $20 and $30.

⚠ Note: Delivery rates and policies may change without prior notice. Store credit issued from refunds can be used on future orders. Standard delivery charges still apply based on the new order amount.

Corporate Bill Orders

Corporate orders include hospitals, shopping malls, hotels, industrial parks, and any building that requires parking charges or parking permits.

As we engage Lalamove for corporate deliveries, charges vary based on location, weight, size, and festive periods. Please contact us directly via WhatsApp for a quotation.

Delivery Cost Sharing Structure

Below $1,000: 100% of delivery cost borne by customer
$1,000 to $2,000: 80% borne by customer, 20% borne by Heng Fruits
$2,001 to $15,000: 50% borne by customer, 50% borne by Heng Fruits
Above $15,000: 25% borne by customer, 75% borne by Heng Fruits

⚠ Note: Delivery cost sharing and policies may change without prior notice.

We always strive to keep delivery charges fair while ensuring your fruits arrive fresh, carefully handled, and on time.

Thank you for supporting Heng Fruits and for allowing us to serve you fresh fruits daily!

Refund policy

We try our best to provide the best quality fruits to all our customers. However, if the fruits we have delivered to you are less than satisfactory, please contact us at +65 8875 8551 with pictures of the affected fruits within 24 hours from the time you receive the orders.

If any item or your full order is cancelled due to stock being unavailable, and you paid via FavePay, we're unable to issue a cash refund. FavePay's transaction fees and cashback are non-recoverable to us once a payment is processed, so the cancelled amount will instead be issued as store credit for your next purchase, with no expiry. Orders paid via PayNow or PayLah follow our standard refund process.

Store credit can be used towards your next purchase. Delivery charges for the new order will be calculated based on that order's amount, and are not waived or covered by the store credit.